The publish The Cathay Group takes home 15 HKACE awards appeared first on TD (Journey Day by day Media) Travel Daily Media.
The Cathay Group was honoured with a complete of 15 awards on the annual Buyer Service Excellence Awards hosted by the Hong Kong Affiliation for Buyer Service Excellence (HKACE) on 27 Might, together with the celebrated Grand Award for the third consecutive yr.
These recognitions spotlight Cathay’s signature customer-centric strategy, underscoring its unwavering dedication to delivering distinctive service because it strives to change into one of many world’s best service manufacturers.
Representing the Cathay Group on the awards ceremony was Cathay Chief Operations and Service Supply Officer Alex McGowan, together with different senior administration members who celebrated the achievements of Cathay employees.
Alex McGowan stated: “We’re deeply honoured to obtain a number of awards this yr, particularly the Grand Award for the third yr operating, reflecting our dedication to placing our prospects on the centre of every little thing we do. These awards recognise the unimaginable efforts of our individuals throughout Cathay, particularly our service supply groups who present the skilled, heat and heartfelt service that defines the Cathay service. The recognitions we now have acquired will encourage us to proceed to go above and past as we attempt to change into one of many world’s best service manufacturers.”
Collectively, the Cathay Group gained 4 Gold awards, three Bronzes, 5 Deserves and two High 10 Younger Stars of the 12 months awards. These have been throughout a wide range of classes, together with Subject and Particular Service, Inner Help Service, FrontliService, Counter Service, Contact Centre Service, Folks Growth, Progressive Service, and High 10 Younger Stars of the 12 months:
|
Sort of Awards |
Classes |
Award |
Division |
|
Grand Award |
|||
|
Workforce award |
Subject & Particular Service |
Gold |
Cathay – Airport Providers Division |
|
Inner Help Service |
Gold |
Cathay – Airport Providers Division |
|
|
Frontline Service |
Gold |
Cathay – Inflight Providers Division |
|
|
Contact Centre Service |
Bronze |
Cathay – Buyer Care Division |
|
|
Counter Service |
Benefit |
Hong Kong Airport Providers Restricted (HAS) – Baggage Service |
|
|
Particular person Award |
Frontline Service |
Gold |
Cathay – Inflight Providers Division |
|
Counter Service |
Bronze |
Hong Kong Airport Providers Restricted (HAS) |
|
|
Counter Service |
Benefit |
Cathay – Airport Providers Division |
|
|
Subject & Particular Service |
Benefit |
Cathay – Airport Providers Division |
|
|
Contact Centre Service |
Benefit |
Cathay – Buyer Care Division |
|
|
High 10 Younger Stars of the 12 months |
High 10 |
Cathay – Inflight Providers Division |
|
|
High 10 Younger Stars of the 12 months |
High 10 |
Cathay – Airport Providers Division |
|
|
Programme Award |
Folks Growth |
Bronze |
Cathay – Cathay Academy |
|
Progressive Service (Non-digital or technological) Award |
Benefit |
Cathay – Airport Providers Division |
The Buyer Service Excellence Awards ceremony is hosted yearly by the HKACE to have fun customer support staff and honour excellent performers, with the goal of selling high quality customer support tradition in Hong Kong.
The publish The Cathay Group takes home 15 HKACE awards appeared first on Travel Daily Media.
