SITA releases 2025 Baggage IT Insights report

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SITA launched its SITA Baggage IT Insights 2025 report at present, twelfth June, detailing progressive enchancment within the world baggage dealing with sector.

The SITA Baggage IT Insights 2025 report displays the views and information of 280 airways and IATA passenger site visitors.

SITA applies a weighting system, primarily based on IATA passenger site visitors statistics, to its WorldTracer information to calculate the bags mishandling charges.

Enhancements in Europe and elsewhere

Per the report, Europe’s air transport trade dealt with file passenger volumes in 2024, with airports and airways managing hovering baggage masses with rising precision.

Curiously, Europe’s baggage mishandling fee dropped to 12.3 luggage per 1,000 passengers prior to now yr, marking a 26 % enchancment in comparison with 2007 and a formidable restoration from 15.7 in 2022.

Globally, regardless of the 8.2 % improve in worldwide site visitors in 2024, the general mishandling fee dropped to six.3 luggage per 1,000 passengers, down from 6.9 the earlier yr and 67 % decrease than in 2007.

The full variety of mishandled luggage decreased to 33.4 million, in comparison with 33.8 million the earlier yr.

Of the 33.4 million mishandled luggage, over 66 % or 22 million instances in all had been resolved and closed in SITA WorldTracer inside 48 hours, underscoring the trade’s potential to shortly reunite passengers with their baggage.

Particularly, out of the 22 million, 25 % had been resolved inside 12 hours, 38 % inside 24 hours, and one other 38 % inside 48 hours.

Mishandling stays a problem

However whereas these outcomes present clear enchancment, baggage mishandling nonetheless value the trade an estimated US$5 billion in 2024 and passengers are more and more anticipating extra from the trade.

The prices, from courier returns and customer support to claims dealing with and misplaced productiveness, spotlight the urgency of continued funding in real-time, automated, and data-driven baggage programs.

SITA chief govt David Lavorel opined: “In air transport, transformation isn’t a part, it’s the norm. The trade is continually evolving, pushed by expertise, passenger expectations, and world change. We’ve seen a radical shift with automation and the widespread use of real-time monitoring. Passengers now anticipate their baggage expertise to be as simple and clear as utilizing a rideshare or supply app. It’s not nearly transferring luggage, it’s about delivering a clean, linked journey.”

Lavorel additional identified that many airways are able to faucet into expertise that improves the passenger expertise whereas protecting prices down and being easy to roll out.

He concluded by saying: “Along with our companions, we’re reimagining baggage dealing with to offer passengers full visibility and management from departure to arrival, giving them peace of thoughts Time for long-term options fairly than band-aids

Given how airports and airways are actually dealing with better baggage volumes with extra precision, it’s clear that real-time monitoring, AI-powered analytics, and self-service options have gotten commonplace on a world scale.

This reveals the actual impression of investing in good, data-driven baggage programs.

In 2024, 42 % of passengers had entry to real-time baggage updates, up from 38 % the yr earlier than.

Almost half of vacationers say cellular monitoring would enhance their confidence in checking in a bag, and 38 % worth the addition of digital ID tags.

Airways have responded by prioritizing visibility throughout the bags journey.

Presently, 66 % supply automated bag drop, and one other 16 % plan to by 2027.

On the airport facet, 65 % plan to roll out biometric self-service bag drop by the identical yr.

By the way, one of many standout improvements in 2024 was the mixing of Apple’s Share Merchandise Location function with SITA WorldTracer.

Passengers can share the placement of their Apple AirTag with airways, permitting faster baggage restoration. British Airways, Lufthansa, Qantas, Cathay, and Virgin Atlantic are among the many adopters.

This integration additionally powers WorldTracer’s Auto Reflight, which mechanically reflights luggage on the unique bag tag, identifies the reason for mishandling, and begins decision with no human intervention required.

It must also be famous that airports like Purple Sea Worldwide in Saudi Arabia are already implementing next-generation baggage options, together with off-airport check-in and real-time monitoring, powered by SITA Bag Journey.

The place most luggage go lacking and the way the trade is responding

Delayed luggage stay the commonest challenge, accounting for 74 % of mishandled baggage, down from 80 % within the earlier yr.

Misplaced or stolen luggage made up eight %, whereas broken or pilfered luggage elevated to 18 %, up from 15 % in 2023.

Switch mishandling was the largest contributor at 41 %, exhibiting enchancment from 46 % the earlier yr.

Tagging or ticketing errors, safety points, and related elements rose barely by three share factors to 17 %, whereas loading failures remained regular at 16 %.

In the meantime, operational points corresponding to customs delays, climate, or capability constraints elevated to 10 %, up from eight % beforehand.

SITA’s director of bags Nicole Hogg remarked: “We’re making progress, however baggage nonetheless causes stress. Passengers need reassurance. The way forward for baggage is quickly evolving with automation, laptop imaginative and prescient, and cellular instruments, we’re making the expertise far more dependable.”